How PaulsDrive became America's most trusted auto insurance partner
In 2005, Paul Richardson—a former insurance agent—noticed a troubling trend: families were paying outrageous premiums for confusing policies they didn't fully understand. He saw customers getting rejected for claims on technicalities, spending hours on hold with automated systems, and feeling undervalued by their insurance companies.
Paul believed there had to be a better way. He envisioned an insurance company that would treat customers like family, communicate honestly, and deliver exceptional service at fair prices. That vision became PaulsDrive.
Starting with just five employees in a small office, Paul built PaulsDrive on a foundation of integrity, transparency, and customer-first thinking. Within the first year, word-of-mouth referrals had brought their customer base to over 500 drivers who appreciated the straightforward approach and personalized service.
We believe in honest communication, transparent pricing, and keeping our promises. No hidden fees, no surprises—just straightforward insurance coverage.
Every customer deserves to feel valued. We listen to feedback, address concerns promptly, and go the extra mile to exceed expectations every single day.
We continually invest in technology and processes to make insurance easier, faster, and more accessible. Our mobile app and online tools are industry-leading.
From that small office of five, PaulsDrive has grown to serve over 20,000 active customers nationwide. Our team has expanded to include talented agents, claims specialists, customer service experts, and technology innovators—all united by Paul's original vision.
In 2010, we opened our first regional office in Texas. By 2015, we had established a presence in all 50 states and partnered with leading insurance carriers to expand our coverage options. In 2020, we launched our revolutionary mobile app, which has been downloaded over 100,000 times and maintains a 4.8-star rating.
Today, PaulsDrive processes claims 40% faster than the industry average and has an astonishing 98% customer satisfaction rate. We've won 50+ awards for customer service, claims handling, and digital innovation.
"I switched to PaulsDrive three years ago and have saved over $1,200 compared to my old insurance. The service is outstanding and they actually answer the phone!"
"After my accident, I expected the worst. Instead, PaulsDrive approved my claim in 3 days! Their team was compassionate and made the process stress-free."
"As a single mom, affordable insurance is crucial. PaulsDrive got me covered for $65/month and their app makes managing my policy so simple."
Experience the PaulsDrive difference with a free quote today.
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